Shipping policy
Shipping Policy – Aveno
Last updated: March 30, 2026
At Aveno, we aim to provide a smooth and reliable delivery experience for all our customers.
1. Order Processing
Orders can be modified or canceled within 6 hours of placement.
After this time, the order may enter processing and can no longer be changed.
All orders are prepared and scheduled for processing within 1–3 business days.
2. Shipping Time
Estimated delivery times:
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EU Warehouses: 3–7 business days
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Standard Shipping: 7–12 business days (depending on location)
Delivery times may vary based on destination and external conditions.
3. Tracking Information
Tracking details are provided 2–3 business days after dispatch.
Please allow 24–48 hours for tracking updates to become visible.
4. Shipping Delays
While we do our best to ensure timely delivery, delays may occur due to:
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High demand periods
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Customs processing
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Carrier-related issues beyond our control
Aveno is not responsible for delays caused by external factors.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
We are not responsible for orders shipped to incorrectly provided addresses.
6. Lost or Stolen Packages
If your order is marked as delivered but not received, please contact your local carrier first.
Aveno is not responsible for lost or stolen packages after delivery confirmation.
7. Contact Information
For any questions regarding shipping, contact us at:
supportaveno@gmail.com
We aim to respond within 24 hours.