Refund policy

Refund Policy – Aveno

Last updated: March 30, 2026

At Aveno, we strive to ensure customer satisfaction. Please read our refund policy carefully before making a purchase.

1. Order Cancellation
Orders can be canceled within a short period after being placed. Once an order has been processed or shipped, it can no longer be canceled.

2. Returns
Due to the nature of our products, we do not require customers to return items unless specifically requested. Please contact us before attempting any return.

3. Refund Eligibility
Refunds may be issued in the following cases:

  • You received a damaged or defective product

  • You received the wrong item

  • Your order was not delivered within the estimated timeframe

4. Non-Refundable Situations
We do not offer refunds in the following cases:

  • Change of mind after the order has been processed

  • Incorrect address provided by the customer

  • Minor delays caused by shipping carriers

5. Refund Process
If your refund request is approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 3–7 business days depending on your provider

6. Contact Us
If you experience any issue with your order, please contact us at:
supportaveno@gmail.com

We are here to help and will respond within 24 hours.